Privacy Policy.
At HOPE TO SKILLS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
01.Information We Collect
Personal Information
We may collect personal information such as your name, email address, phone number, and location when you register, update your profile, or use our services.
Learning Data
We collect information related to your course enrollments, quiz scores, assignments, and progress to personalize and improve your learning experience.
02.Authentication & Biometric Data
We provide secure login methods including email/password authentication and fingerprint authentication.
- No biometric storage: We do not collect, store, or transmit your fingerprint or biometric data to our servers.
- All biometric authentication is handled locally by your device’s secure operating system.
- Our app only receives a success or failure response to allow or deny access.
03.How We Use Your Information
- ▹To provide, operate, and maintain our services.
- ▹To manage user accounts and secure authentication.
- ▹To track learning progress, performance, and activity.
- ▹To improve user experience, content, and recommendations.
- ▹To communicate important service updates.
04.Analytics and Tracking
We use third-party analytics and tracking tools to understand user behavior, improve our services, and measure platform performance.
- ▹Google Analytics
- ▹Meta Pixel
05.Data Storage and Security
Your data is stored and processed using a Python-based backend with PostgreSQL and secure cloud infrastructure, including AWS.
- ✓Encryption in transit using HTTPS
- ✓Secure authentication controls
- ✓Restricted access to personal data
06.Data Sharing
We do not sell your personal data. We may share limited data with trusted third-party service providers only when necessary to operate our platform, including analytics, hosting, infrastructure, and content delivery services.
07.Third-Party Services
We may use third-party services to support our platform, including:
- ✓YouTube for video content delivery
- ✓AWS for hosting and infrastructure
- ✓Google Analytics and Meta Pixel for analytics and performance tracking
08.Data Retention & Deletion
We retain your personal data only as long as necessary to provide our services and maintain your account.
- ✓You may update your personal information at any time
- ✓You may request deletion of your account and associated data
09.Your Rights
- ▹Access your personal data
- ▹Correct inaccurate information
- ▹Request deletion of your data
- ▹Withdraw consent where applicable
10.Children’s Privacy
Our platform is available for all ages. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and remove it where appropriate.
11.International Users
Since we serve users globally, your information may be processed and stored in countries other than your own. By using our services, you consent to such transfer, processing, and storage of your information in accordance with this Privacy Policy.
12.Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on this page with an updated effective date.
Need Help?
If you have any questions or concerns about this Privacy Policy, you can contact us by email.